Privacy Policy
ProShield Surface Coatings (KD Zotter Enterprises LLC)
Last updated: 2026
Introduction
This Privacy Policy explains how ProShield Surface Coatings (operated by KD Zotter Enterprises LLC, "we," "us," or "our") collects, uses, and protects information when you visit our website, request a quote, or otherwise communicate with us.
Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, service address, and details about the work you're requesting. We may also collect basic technical information from your device (such as browser type and pages visited) to help operate and improve our website.
How We Use Information
We use the information you provide to respond to inquiries, schedule and perform services, send appointment-related communications, maintain records, and improve our offerings. We do not sell your personal information.
SMS Privacy
This section describes how we handle information related to text messaging:
- No mobile information will be shared with third parties or affiliates for marketing/promotional purposes
- Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services
- No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full SMS terms, including STOP/HELP instructions and message frequency, see our Terms & Conditions.
Service Providers
We may share limited information with subcontractors and service providers (such as customer service platforms and communications providers) strictly to support our operations. These providers are permitted to use the information only as needed to perform services on our behalf.
Data Retention & Security
We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect the information we hold.
Your Choices
You may request to access, correct, or delete personal information we hold about you by contacting us using the details below. You may opt out of SMS messages at any time by replying STOP.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Contact
ProShield Surface Coatings (KD Zotter Enterprises LLC)
2700 Gresham Lake Rd, Unit 4015, Raleigh, NC 27615, United States
Phone: (919) 348-3292
Email: kzotter@proshieldsurfacecoatings.com